Find the right place to start
Choose a help topic below. For an existing order, keep its reference and approved design available. Use your account to view existing orders, or contact us with your order reference.
Help topics
- General Questions — Help
- Single Jacket Orders — Help
- Bulk / Team Orders — Help
- Delivery — Help
- Payment — Help
- Return, Exchange & Cancellation — Help
- Jacket Customizations — Help
- Can I buy an individual jacket from Varsity Jacket Team?
- Do you produce Senior Class Jackets only?
- How do you ship orders of jackets?
- How can I make the payment?
- What countries do you ship to?
- What are the office hours/working hours?
- How many letterings can my name contain?
- Is there a minimum number of jacket that can be ordered?
- How much time do you usually take to complete my order?
- Can I track my order after it has been shipped?
- Can Varsity Jacket Team cancel my order?
- What is the 1/2 zipout lining option?
- How are the jackets shipped?
- What currency do you use?
- What is my order status?
- What materials do you offer?
- Can repairs be made on the garment?
- Do you offer returns and exchange?
- What do I do when there is a problem with my order?
- Can I adjust the color of my decorations?
- Can I adjust the size of my decoration?
- How do I know what size to order?
- How long will my custom jacket take to deliver?
- Do you accept credit card payments?
- U.S. Tariff Charges on International Shipments
- Can production begin on my order before the payment?
- When do I pay the remaining balance?
- Are there any shipping charges?
- How much will I need to pay for customs and import fees?
- Where the jackets are delivered from?
- I have received an incorrect item in my order.
- Will I have to pay import taxes,duties, or customs fees for my order?
- I received a faulty item, what do I do?
- How to book an appointment?
- Do I have to pay for the sample garments?
- How much does an appointment cost?
- How can I view your product range?
- Garment Care information
- Do you offer quantity discounts?
- Store Help Topics
Make it yours
Explore the available jackets, check the fit guide or prepare a design in the Varsity and Bomber studios.
Explore available jackets